Account Manager Full Time

Position Summary:

ShirlynPay is seeking a dynamic and energetic Account Manager to cultivate and expand relationships with top-tier merchants, creating significant value for the business. As a key member of the merchant success team, you will be responsible for devising and executing effective strategies for merchant onboarding, driving user adoption and transaction performance on the ShirlynPay platform.

The ideal candidate thrives in a challenging, fast-paced environment and possesses a genuine passion for building strong merchant relationships. You will take the lead in identifying and implementing growth initiatives for our merchants on the ShirlynPay platform, working closely with our marketing team. Your entrepreneurial mindset will constantly drive you to maximize your merchants’ performance, treating it as if it were your own business.

Responsibilities:

• Develop and manage strategic account plans that demonstrate a deep understanding of our merchants’ businesses, ensuring alignment with shared goals.
• Define success metrics and prioritize key initiatives to foster merchant growth across all platforms.
• Actively seek win-win solutions for both the merchants and ShirlynPay.
• Collaborate closely with the merchant onboarding team to ensure a seamless and exceptional onboarding experience for your merchants.
• Monitor merchant performance in collaboration with the Data Science and Analytics team, identifying growth opportunities.
• Work closely with the marketing team to drive merchant partnerships and initiatives, including merchant events, thematic campaigns, social media campaigns, and any creative ideas you generate.
• Serve as a consultant to merchants in the field of e-commerce, demonstrating a comprehensive understanding of the various verticals and segments in which our merchants operate.
• Build strong relationships at both the executive and individual levels.

Qualifications:

• Over 4 years of experience in Business Development, Account Management, or Partner Management, preferably within the e-commerce, financial services, or payments industry.
• Established network in the retail industry is a plus.
• Proven track record in cultivating and nurturing relationships at all levels.
• Possess a growth mindset and the ability to collaborate effectively with the merchant success team and cross-functional teams to achieve shared goals.
• Strong business acumen, capable of analyzing and interpreting data for meaningful discussions with merchants.
• Passionate about understanding your merchants’ needs and developing their businesses, acting as a true business partner.
• Experience working in a high-growth early-stage tech startup is highly desirable.
• Curiosity-driven with a knack for developing innovative solutions to new challenges.
• Highly self-motivated, capable of working independently at a fast pace while maintaining efficiency.
• Excellent communication, organizational, and time management skills.

Perks (HQ Location)

• Free lunch every week.
• Pets allowed in the office.
• Free gym access.
• Free gifts.
• Annual holiday party.
• Invitations to special events.
• Free snacks and drinks every day.

Shirlyn Benefits and Culture:

At Shirlyn, we value our employees and offer a comprehensive benefits package that includes:

• Healthcare coverage (medical, dental, vision, prescription drugs).
• Health Savings Account with employer funding.
• Flexible Spending Accounts (Healthcare and Dependent care).
• Company-paid Basic Life insurance.
• Company-paid Short-Term and Long-Term Disability.
• Voluntary Benefit Offerings (Voluntary Life, Hospital Indemnity, Critical Illness, and Accident).
• Employee Assistance Program.
• Business Travel Accident Insurance.
• Access to Shirlyn Foundation support.